Terms & Conditions

1. About these Terms and Conditions

These terms and conditions are in place to protect you and Macerator Pumps. Here we detail our commitment to you and provide a few simple guidelines to make your purchase as smooth as possible. Your order constitutes an offer to us to buy a Product or Products and is a binding contract. By purchasing goods from Macerator Pumps you are agreeing to be bound by these terms.

2. Delivery Procedure

2.1 Deliveries are made by an external professional logistics company. To fulfil your order you will need to provide us with your personal details, name, address and telephone number. As such please ensure all details are correct and up to date, if you provide us with incorrect details you may incur additional charges for re delivery.

2.2 You will receive a dispatch notification or confirmation email from us once your product has been sent. If you do not receive this please do not hesitate to contact one of the team.

2.3 All our delivery's require a signature, if you miss a delivery the delivery company will leave a note through your letterbox or outside your door with information on how you can collect your item from a local depot, if there are many different attempts to deliver the item and there is nobody present to sign for the item the delivery company will send the item back to us and there will be extra charges to yourself for re-delivery. items can NOT be left outside in any circumstances.

3. Delivery Timescales

3.1 We will attempt to adhere to the below timescales as far as possible but we do not in any way guarantee a delivery date. Any delivery dates or times provided during the checkout process are estimated and are subject to change. Invariably we will contact you to confirm any subsequent changes.

3.2 Smaller items should be delivered within 1- 4 working days after you receive a dispatch notification.

3.3 For larger items our logistics department will contact you (usually within 48hrs after you order to arrange delivery with you). If you miss a prearranged delivery you may be liable for a redelivery charge this is at the courier’s discretion. Our priority delivery service will offer you a guaranteed delivery day but please note the courier company will not book in with you.

3.4 If you have not heard from us within 4 days of receiving your order confirmation please contact us and we will assist you in tracking you order.

4. 7 Day Money Back Guarantee

4.1 We are confident that you will be delighted with your goods. In the unlikely event that you should wish to return an item to us, we are pleased to offer a 7 day money back guarantee, commencing the day after delivery. The following fees and/or charges will not be refunded:

• Delivery charges
• Cost to return the product

4.2 We cannot refund goods that have not been subjected to reasonable care whilst in your possession or that have been or attempted to have been installed or fitted. Refunds will only be issued when goods have been returned and checked by our returns department.

5. Checking Goods for Damage

5.1 For small item deliveries that arrive by courier you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 48hrs of the delivery. Do not sign for goods that are obviously damaged on receipt, please refuse the delivery. If we are not notified of damage within 48hrs we are unable to claim from either the manufacturer or the carrier. If the product is discovered to be faulty/ damaged after this time then we will charge you for a replacement plus P&P.

5.2 For bulky deliveries that arrive on pallets you agree to check the condition of the pallet and sign the driver’s delivery note only if the items seem in good condition. The courier will wait while the ‘outer black’ wrapping is taken off to check for outer damage but this must be completed immediately (the driver is not expected to wait while the pallet is unpacked), if the driver refuses to wait while you do this please refuse the delivery. You agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 48hrs of the delivery. If we are not notified of damage within 48hrs we are unable to claim from either the manufacturer or the carrier. If the product is discovered to be faulty/ damaged after this time then we will charge you for a replacement plus P&P.

5.3 If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. If the packaging is damaged in any way then please refuse to accept the delivery.

5.4 If you discover your product to be damaged within the time-scales provided above then please follow the procedure detailed in Returns Policy under faulty goods.

6. Returns Policy

6.1 If you need to return a product to us for any of the below reasons you must first contact us

7. Returns Policy - Changed Your Mind?

7.1 Talk to our experts first! – we may be able to work with you to resolve the issue. You are within your right to cancel an order placed with us, up to 7 days from the date your order is delivered. After which we reserve the right to levy a re-stocking charge of 20% of the value of the items returned.

7.2 If you cancel your order before goods are shipped, then we will refund the delivery cost along with the cost of goods.

7.3 If the goods have already been shipped (ie the items have been delivered and the shipping contract fulfilled or partially fulfilled, the goods are in transit) then you will not receive a refund of delivery charges or any eBay fees.

7.4 If you decide to return goods after they have been delivered; it is your responsibility to arrange this return at your own cost, we can help coordinate this procedure on request. For large palletised deliveries please be aware that the costs to send them back will be considerably higher than you are charged for delivery. We suggest that you take out carrier insurance because if the goods do not arrive back in re-saleable condition no refund will be made. It is your responsibility to ensure that returned goods reach us in good condition complete with all packaging (please do not write the return address directly on product boxes).

7.5 Refunds will only be issued when goods have been returned and checked by our returns department.

8. Returns Policy – Incorrect Goods?

8.1 As outlined in the below Checking Goods section you have 48hrs from the date of delivery to check that the items you have received are correct and in good condition.

8.2 If you find that the items you have received are incorrect or that there are items missing from the delivery please call immediately and we will investigate the problem. If it is found that products are incorrect or missing the situation will be rectified as quickly as possible with no additional charges incurred by you.

9. Returns Policy – Faulty Goods?

9.1 Following delivery of the goods it is your responsibility to thoroughly inspect all your items as soon as possible and no later than 48hrs after delivery. If the product is discovered to be faulty/ damaged after this time then we will charge you for the replacement item plus P&P.

9.2 If you discover your product to be damaged within the timescales provided above then you need to contact us.

9.3 Where possible you may need to provide photographic proof of the damage/fault and this will help us to assess the best course of action. Faulty items will be assessed on a case by case basis we will notify you as soon as practicably possible of the result. We aim to work through this with you.

9.4 If we deem the product to be faulty we will replace it only once the faulty item has been returned to us. Items must be returned cleaned and in a suitable box and If a replacement item is required before the faulty product can be returned we would need to charge for a replacment which would be refunded on safe receipt of the faulty item. 

Customer must pay for return postage back to us. Once we deem items to be faulty we will refund this cost later. If a item is returned and is not faulty under warranty customers are responsible for collectiom of that item.

• 9.5 Before placing any order on Macerator-Pumps.com please be aware we cannot always guarantee next day delivery. Please expect delivery withing 5 Working days maximum with all orders. If you receive delivery within 5 working days and want to return you are responsible for any postage costs. If you receive your item after 5 working days and wish to return please contact us and we can arrange return postage costs
• Our Next Day Delivery Service is NOT Guaranteed 

DISCLAIMER: We strongly recommend that you do not book a tradesman until you have received our goods and checked they are in perfect condition. Any modifications of products will invalidate the warranty. We will not be held responsible for any delays in delivery once the item has left our warehouse. Should there be damage to your goods then our liability for losses you suffer as a result of this is strictly limited to the purchase price of the product you purchased. We are not responsible for indirect losses which happen as a side-effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time).

If you are in any doubt, just call one of our Team