Delivery Terms

Next Working Day Delivery (UK)

Macerator-Pumps.com aims to provide Next Working Day Delivery on all orders.

Orders placed before 2pm Monday–Friday are dispatched the same day for expected delivery on the next working day.

Orders placed after 2pm are dispatched on the next working day.

Orders placed after 2pm on Friday, or during Saturday or Sunday, will normally be dispatched on Monday, or the next available working day where Monday is a bank holiday.

Delivery Timescales

• Typical delivery timeframe: Next working day
• Maximum expected delivery timeframe: Up to 5 working days

Deliveries may occasionally take longer due to courier delays, remote delivery areas, high-volume periods or other circumstances outside our control.

If your delivery takes more than 5 working days and you decide you no longer wish to keep the item, you may be eligible for free return postage.

If you have not received a tracking or dispatch update within 4 working days, please contact us so that we can investigate the order for you.

Dispatch Schedule

Delivery Signatures

Most orders require a signature upon delivery. Couriers may be unable to leave items unattended or outside the property.

If you are not available when delivery is attempted:

• A calling card or delivery notification may be left.
• You may be able to rearrange delivery with the courier.
• You may be given the option to collect the parcel from a local depot.

Missed Scheduled Deliveries – Large Items

For pallet or other large-item deliveries, the courier may contact you in advance to arrange a suitable delivery time.

If a pre-arranged delivery is missed because nobody is available to accept the goods, the courier may apply a redelivery fee.

Late Deliveries & Return Postage

• If your order arrives after 5 working days and you wish to return it because of the delay, we will cover the return postage.
• If your order arrives within 5 working days, our normal return rules apply and customers are responsible for return postage, unless the item is damaged, faulty or incorrect.

Damaged or Incorrect Deliveries

Please inspect your order as soon as possible after delivery and report any delivery damage or incorrect items to us within 48 hours.

If your item is visibly damaged on arrival:

• Where appropriate, refuse the delivery if significant damage is clearly visible.
• If you accept the delivery, please report the damage to us within 48 hours.

If you receive an incorrect item:

• Contact us within 48 hours of delivery.
• We will arrange to correct the issue at no additional cost to you.

Important Installation Notice

Please do not book a plumber, installer or other tradesperson until:

1. You have received your goods.
2. You have fully inspected the goods.
3. You have confirmed that the items are correct and undamaged.