Warranty Information
5-year warranty information for products purchased from Macerator-Pumps.com and SaniPumps.co.uk.
Warranty at a Glance
5-Year Warranty as Standard
Products purchased from Macerator Pumps, Macerator-Pumps.com or SaniPumps.co.uk are supplied with a 5-year warranty as standard, covering manufacturing faults and defective parts during the warranty period.
What Does the Warranty Cover?
The warranty applies for 5 years from the date of purchase and covers manufacturing faults or defective parts that occur during the warranty period.
Covered by Warranty
- Manufacturing faults
- Defective parts
- Faults confirmed following assessment
- Replacement for confirmed warranty faults
Not Covered by Warranty
- Incorrect installation
- Misuse of the product
- Accidental damage
- Modifications to the product
Replacement for Warranty Claims
If a product develops a fault that is confirmed to be covered by the warranty, we will provide a replacement item.
Please note: Warranty claims are resolved by replacement rather than a refund, except where a refund is otherwise available under our applicable returns policy or your statutory rights.
Refund requests made within the first 30 days are handled in accordance with our Refunds & Returns Policy and the applicable return criteria.
Inspection & Testing
In some cases, we may require the product to be returned to us for inspection and testing before a replacement can be issued.
This allows us to confirm the fault and determine whether it is covered by the warranty.
Products returned for warranty assessment must be securely packaged and returned in a clean condition to allow safe inspection and testing.
How a Warranty Claim Works
Contact us and provide details of the problem with your product.
We will review the reported fault and may request further information to help assess the issue.
In some cases, we may ask you to return the product to us so that it can be inspected and tested.
The product will be assessed to determine whether the fault is covered by the 5-year warranty.
Once the product has been assessed and the warranty fault confirmed, a replacement will be arranged promptly.
Warranty Exclusions
The 5-year warranty is intended to cover manufacturing faults and defective parts. It does not cover damage or faults resulting from:
- Incorrect or unsuitable installation
- Misuse or improper use of the product
- Accidental damage
- Unauthorised modifications or alterations to the product
Important: Products should always be installed, operated and maintained in accordance with the manufacturer's instructions.
Warranty Claims & Refunds
The warranty provides a replacement for confirmed manufacturing faults. It does not automatically provide a refund throughout the full 5-year warranty period.
Refund requests within the first 30 days are dealt with under our Refunds & Returns Policy and are subject to the applicable return conditions.
Need Help With a Warranty Claim?
If you believe your product has developed a manufacturing fault, please contact us and our team will assist you.
Macerator Pumps
132 Wheatley Lane Road
Barrowford, BB9 6QJ
United Kingdom