Privacy Policy
Macerator Pumps | Macerator-Pumps.com | SaniPumps.co.uk
Our Commitment to Your Privacy
At Macerator Pumps, accessible through Macerator-Pumps.com and SaniPumps.co.uk, we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains what personal information we may collect, why we collect it, how it may be used and shared, and the rights available to you under applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
Privacy at a Glance
1. Information We Collect
We collect personal information where necessary to provide our products, services and website functionality.
Information You Provide
- Name
- Billing and delivery address
- Email address
- Phone number
- Order information
- Enquiries or support messages
Information Collected Automatically
- IP address
- Browser type
- Device information
- Pages visited
- Website usage information
- Cookies and similar technologies
Information From Third Parties
- Payment processors
- Delivery and courier partners
- Analytics providers
- Advertising platforms
- Fraud prevention services where applicable
Payment Information
Payments are processed using secure third-party payment providers. The information required to process your payment may therefore be handled directly by the relevant payment provider in accordance with its own privacy and security practices.
2. How We Use Your Information
Macerator Pumps may use personal information where necessary to operate our business and provide our services.
- Process and fulfil orders
- Arrange delivery of purchased products
- Provide customer service and technical support
- Send order confirmations, shipping notifications and other important service communications
- Manage customer enquiries, returns and warranty claims
- Improve website performance and user experience
- Send marketing communications where we have an appropriate lawful basis to do so
- Detect and prevent fraudulent or unlawful activity
- Protect our websites, customers and business
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following:
4. Sharing Your Information
We may share personal information with trusted third parties where necessary to provide our services, operate our websites or comply with legal requirements.
These may include:
- Payment providers – such as Stripe, PayPal or other payment services used at checkout
- Delivery and courier services – to arrange delivery of your order
- Website hosting and IT providers – to host, maintain and secure our websites and systems
- Analytics and advertising platforms – where applicable and subject to relevant privacy and consent requirements
- Professional advisers – where reasonably necessary for legal, accounting or business purposes
- Legal or regulatory authorities – where disclosure is required or permitted by law
We do not sell or trade customer personal information as a commercial product.
5. Cookies & Tracking Technologies
Macerator-Pumps.com and SaniPumps.co.uk may use cookies and similar technologies to provide website functionality, remember preferences, understand website performance and, where permitted, support analytics and advertising.
Essential cookies may be necessary for functions such as shopping baskets, checkout, security and account functionality.
Where consent is required for non-essential cookies, you can manage your choices through the cookie controls provided on our website.
Please see our separate Cookie Policy for more information about the types of cookies we may use and how you can manage your preferences.
6. Data Storage & Security
We take reasonable measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting, tax, warranty, fraud prevention or other legitimate business requirements.
7. Your Rights Under UK Data Protection Law
Depending on the circumstances, UK data protection law may give you rights in relation to your personal information.
To exercise a data protection right, please contact us using the details at the bottom of this Privacy Policy. We may need to verify your identity before completing certain requests.
8. Marketing Communications
Where required, we will only send electronic marketing communications where we have the appropriate permission or another lawful basis to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us.
Unsubscribing from marketing will not prevent us from sending essential service communications relating to an order, delivery, payment, return, warranty claim or customer service request.
9. Third-Party Links
Our websites may contain links to websites or services operated by third parties.
Third-party websites have their own privacy policies and practices. We encourage you to review the relevant privacy information when visiting an external website.
10. Contact Us
If you have questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact us.
Macerator Pumps
132 Wheatley Lane Road
Barrowford, BB9 6QJ
United Kingdom